Returns & Exchanges

At Oronova, we want you to be completely satisfied with your fashion find, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our streamlined process ensures that your shopping experience remains as effortless and elegant as our collections.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking number handy while we process your refund or replacement.